|
| Charles Tuen, M.D. |
Neurology |
| Main office number: 214-943-8887 Fax 214-943-5016 |
Pavilion I at Methodist Hospital
on Colorado Blvd
Suite 204 on the second floor |
Thank you for allowing us to have the opportunity to serve you.
We have compiled some information that we hope will be helpful for you.
 | Medications
 | Please
bring all your original medication bottles with you, so that
we know exactly what you are
taking. |
| Some medications need
to be taken on a daily basis, or else it will not be
effective. |
| Some medications,
especially narcotic pain medications are NOT to be taken on a daily
basis. |
| Certain pain
medications if used more than 2 days a week for long period of time
may cause addiction and worsening of
pain. |
|
| Refill of medications
| Refills are provided
only during office hours. |
| Pharmacy may fax refill
request to 214-943-5016. |
| Calls to office for
refill after 4 pm and on holidays will not be answered. |
| Please allow a minimum
of 48 hours for refill of medications. |
| No controlled substance
will be filled by phone. This includes all narcotic pain pills and
medications that are potentially habit forming. |
| Some seizure medications and blood thinner require regular blood test to regulate
the dose of the medication. If we do not have the report of a recent
blood test, they will not be refilled. |
| If you have not been
seen by Dr Tuen for the past 6 months, or if you have missed your last appointment, no refill will be provided. |
|
| Calls to doctors
| If you have a simple question
for the doctor, please call during office hours, leave a simple
message with the medical assistant. The doctor will review your
record and respond to you within 48 hours. |
| You can also fax your
question or concern to the office. |
| Please remember to
provide us with your full name, date of birth, daytime and evening
call back phone numbers. |
|
| Medical emergency or urgent matters
| For medical emergency,
go to the nearest emergency room. |
| Please call the office, we will try to accommodate
your need whenever possible. |
|
| Insurance
| Insurance is a contract
between you and the insurance company. |
| If there is any change
in your insurance coverage, please notify us immediately in writing,
or else we have no way of knowing. |
| Sometimes, insurance
company may deny coverage for certain tests, office visits or
hospitalizations. In that case you may be responsible for the
cost. |
| Copayment and
deductible are due at the time of
visit. |
|
| Managed Care
| If you are on a Managed
care plan, approval from the insurance company may be needed for
tests, office visits and
hospitalizations. |
| If we are unable to
obtain the proper authorization, you do have the option of paying
for the services yourself to avoid
delay. |
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